Feeling a Little Grinchy

Happy Holidays, Season's Greetings, Merry Christmas... the point is the same; it's a season of merriment, happiness, and joy, or at least it's supposed to be. Normally, I am a very happy person this time of year, or as Shawn likes to say, I "have Christmas spirit coming out my ass". I love to decorate, shop, and wrap presents, and bake... oh I love to bake. Last year I made 7 kinds of cookies, over 200, and had to force myself to stop because I was afraid I wouldn't have enough. I watch the classic christmas movies like the Grinch and Rudolph. I play my Christmas playlist on iTunes constantly, and paint my fingernails to look like candycanes. Yes, I am usually full of Christmas cheer.

This year is similar- I have decorated the apartment in full glory, I have shopped, wrapped presents, painted my nails, and have a full baking extravaganza planned (although it hasn't taken place yet). But something is holding me back. Somehow, I don't feel as jubilant as I normally do. I blame Target. Everyday I go to work and I get bitched at by people who are consumed by the materialistic aspect of Christmas, and they are so focused on getting whatever it is that they need for their kids or grandkids or whatever that they don't seem to care how rude or crass they are to everyone else who happens to be in their way (like me, the lady answering the phone). The whole thing makes me question the whole purpose of christmas, what it has become, and why we even bother. If Christmas has become a retail nightmare, revolving around who can buy the most expensive gifts, then why bother? No one I talk to seems happy, and are they going to be happy on Christmas? Are they going to be happy after Christmas, when they have to pay their credit card bills? Because trust me, I'm going to be taking phone calls about those too.

Examples of how I'm losing faith in Christmas and humanity (in chronological order):

Wearing nothing but flip-flop girls: First snow of the year, we had about 6 or 8 inches of snow, and a cart of 3 girls comes rolling into the fitting room looking completely frozen. They are trying on some clothes, and the reason they are frozen? They're not wearing shoes. Just flip-flops. In 6 inches of snow. The excuse? "We didn't have any other shoes" They had tucked socks into the sandals, somehow, but no, just flipflops. So sure enough, they try on a bunch of sweatshirts and stuff, and decide that "nothing fits", but after they leave, I find wet socks stashed in the fitting room and tags for the ones they stole shoved into corners. If they're going to steal socks, maybe they should steal shoes too, at least then the socks wouldn't go to waste in the snow. Or better yet, if you're going to live in a state that gets snow every year, maybe you should be prepared and get some boots, even if they're cheap or used or hand-me-downs.

Falling on the Ice Guy: Three weeks ago we had an ice storm. Ice coated everything, made it so slippery that it was hazardous to go anywhere, there were car accidents everywhere, it was majorly dangerous. The store was super slow because no one would leave their houses to come shopping. We salted in front of the doors, the city salted the major roads, we did the best we could. Nonetheless, a guy fell out in the parking lot because there was a SOLID SHEET OF ICE COATING THE ENTIRE PARKING LOT. Management rushed out there, helped him, made sure he wasn't hurt, etc etc etc. Sure enough, 10 minutes later, he calls. "I just fell in your parking lot. It's really icy out here and I think you should do something about it. I hurt my knee, it's throbbbing and painful and you guys really need to salt the parking lot..." and he continues to yell at me about how it's necessary that we salt the entire parking lot for the safety of our customers. Buddy, we just had an ice storm. The entire city is covered in ice. We salted the side walks. If you didn't want to fall, maybe you shouldn't have left your house. Faith in humanity lost another point.

Snowbank lady: I took a phone call from a lady the other day, the saturday before christmas, when the parking lot was absolutely full to the brink with cars, and she was wondering if our snowbanks are permanent. "Well, the major snowbanks, the really tall ones, are not going anywhere until spring. Why do you ask?" I replied. "Well there's a small snowbank that is blocking one of the rear exits/driveways to the store, and if you were to clear this snowbank, I believe it would significantly clear up traffic congestion." she said, with a completely serious tone. She continued to emphasize the importance of clearing this one particular snowbank for a good 3 or 4 minutes, describing in seriousness the location of the snowbank, it's height, etc, and wanted to make sure that I would pass the message on to a manager, because "the traffic out here is just so busy and congested". Yah lady, the traffic is busy. It's the week before frickin' Christmas and you're at a Target store in one of the busiest suburbs in the metro area, and you think that clearing one minor snowbank is going to make all the traffic go away? Needless to say, that was not a message I passed on. Faith in humanity just lost a point.

The people who insist on telling me their whole life story before I can get a word in edgewise: Ok, these people annoy me all year round, but they are especially annoying this time of year because my phone is ringing constantly, and they just waste my time all the more. They insist on telling me everything they need, before letting me tell them that I'm just the operator and not the person they really need to talk to. Sorry, but let me transfer you to someone who cares.

People who must have a particularly hot item: It's december 20th. If you wanted a Play Station 3, you should have gotten it in october. We don't have any left. We don't have any tickle-me-elmos, Barbie's Dream Town House, Harry Potter Legos, Uno Attack, or whatever else is popular this year. Also, two weeks ago we had a blizzard that dumped two feet of snow on the ground, so we are sold out of shovels, ice melt, and ice scrapers. Target is not a magic supply of endless stuff, and we don't get in stuff constantly. WE ARE OUT. Also, if you call with the item numbers, I know you've called every other store in the area, plus the fact that you have that desperate tone in your voice gives you away. Even more so, if you call more than once and pretend that you didnt call before, gives it away because you've forgotten which stores you've already called. We don't have whatever it is you're looking for. Give it up. Your kid doesn't need it. Get them sleds and tell them to get off the couch and go outside. Seriously.

People who hang up after being on hold, call back, and bitch about being on hold for too long: It's december 20th. Chances are, you were holding for one of two areas, electronics or toys. See the above post. As for hanging up and calling back, that just means that other people have called in the meantime, and you've made your waiting time longer. Not my fault. We're busy, we're doing the best we can. Sorry. Suck it up. The world does not revolve around you and the fact that your kid must have the latest and greatest whatever, which we probably sold out of two weeks ago anyway.

My point in each of these stories is simple, people are so focused on themselves, on the material things about Christmas or winter or whatever it is that they are focused on that they fail to see the big picture. This is not what Christmas is about. Christmas is about being happy, celebrating with family, and doing whatever traditions you do (religious or whatnot). The holiday season is not about going to every Target in the metro area in search of Barbie's freakin townhouse. It is not about trooping through the blizzard or ice storm in inadequate clothing and falling on your ass, unless you can turn it into a fun story. Christmas is supposed to be happy. Instead of being a grinch, be a who. Otherwise you turn other people (like me) into Grinches. and I don't want to be grinchy, but the longer I spend answering phones and listening to other people bitch and moan, the less and less I'm liking Christmas, and that's just plain sad.